Dinex Online

All Dinex® Retherm System products are produced to the highest standards of quality and craftsmanship. If you have need for service or replacement parts, or if you have specific questions regarding warranty or equipment repairs call the Dinex Service Department at 888-673-4639, or email your request to service@dinex.com.

For products that are within the warranty period, please call or email the Dinex Service Department. For products that are out of warranty, please use the Service Locator utility, or call for the nearest Service Agency in your region. Service is available within the continental USA.

Dinex also provides parts for older SECO® base and plate heaters as well as a full line of parts for SpringPak® dispensers. (Please call for information regarding parts availability for specific models.)

To expedite your request, it would be helpful to have the following information when you contact Dinex.

    Dinex Equipment
  • Equipment model and serial number
  • Date of purchase
  • Any previous service information
    Dinex Insulated Ware & Disposables:
  • Product ID number and description
  • Carton Label
  • Several samples of product defect or problem
    Insulated Trays:
  • Product ID number and description
  • Manufacturing Date Code (Stamped on the inside)
  • Date of purchase
  • Samples
    Induction Bases:
  • Product ID number and description
  • Manufacturing Date Code (Date wheel on bottom)
  • Date of purchase
  • Samples