Dinex Online
To meet the needs of our customers...
Dinex is continuously developing systems and solutions and striving to improve customer levels in all departments. In that spirit, Dinex is very pleased to announce the expansion of the Parts & Service Customer Service Hotline. The new system features 24 hour, 7 day a week phone monitoring and provides instant response to all service calls from customers.
During normal business hours (8:00 am – 5:00 pm Eastern Time) service calls to Dinex will be handled in the usual manner by Service Department staff. After-hours on weekdays, and continuing through Saturday and Sunday, customer calls will be answered by the call center for Dinex Parts & Service. The state-of-the-art call center will document the details of the customer's request, and queue the service call for immediate follow-up during normal business hours.
Emergency service calls, or customers who need immediate action will be patched directly through to the Service Manager or staff representative for the necessary response, 24/7!
Customers calling after-hours will be asked to provide as much of the following information as possible:
- Name of facility
- Address of the facility
- Contact person's name at the facility
- Contact person's phone number
- Description of Model number of the equipment
- Serial number of the equipment
- Detailed description of issue, problem or part needed
Please call the Dinex Service Hotline at 888-673-4639 for any Parts & Service issues related to your Dinex products. Call ANYTIME!
